Privacy Policy

This website is operated by Wall Media Ltd, a company registered in England & Wales under company number 15045668, whose registered office is Longfrey Cottage, Dorking Road, Chilworth, Surrey, GU4 8RH. Stairlift Lead Partner is a trading brand of Wall Media Ltd and is not a separate legal entity.

Wall Media Ltd (“we”, “us”) is the data controller for personal data collected through this website. You can reach us about anything in this policy by email: show email address.

Where we generate and qualify enquiries on behalf of a client, that client is a separate controller of the data once it is passed to them, and their own privacy policy will also apply.

From website visitors: pages viewed, approximate location derived from IP address, device and browser type, and referral source.

From enquiry forms and advertising lead forms: name, telephone number, email address, postcode or town, and answers to qualification questions such as homeowner status, staircase type, and intended timescale.

From telephone calls: notes taken during qualification, and, where we tell you at the start of the call and you do not object, a recording for training and quality purposes.

To respond to your enquiry and arrange an appointment. Lawful basis: steps taken at your request prior to entering a contract.

To qualify enquiries and pass suitable ones to the relevant supplier. Lawful basis: legitimate interests, namely connecting people seeking a product with a supplier able to provide it.

To measure and improve advertising performance. Lawful basis: consent where cookies or similar technologies are involved, otherwise legitimate interests.

To meet legal and regulatory obligations. Lawful basis: legal obligation.

We run advertising on Meta platforms (Facebook and Instagram). Where you submit a lead form on one of those platforms, Meta processes that data under its own terms before it reaches us.

This website uses Google Analytics 4, provided by Google, to measure how the site is used, and only if you accept analytics cookies in the banner. Until you do, the Google Analytics script is not loaded at all. The website runs no advertising technology of its own and sets no advertising cookies. You can withdraw your consent at any time, and we will then delete the Google Analytics cookies from your browser.

The supplier whose appointment you have booked. This is the core purpose of the service and we will make clear at the point of enquiry who that will be.

Service providers who process data on our instructions: hosting, customer relationship management, calendar scheduling and telephony. Each is bound by a written processing agreement.

Google, which provides Google Analytics to us through Google Ireland Limited, with Google LLC also processing the data. Google processes analytics data on our behalf as a service provider, and receives it only if you accept analytics cookies.

Authorities or advisers where we are legally required to disclose.

We do not sell personal data, and we do not supply the same enquiry to multiple competing suppliers.

We operate in the United Kingdom and the United States, so data may be transferred between the two. Where data leaves the UK or EEA we rely on adequacy regulations or standard contractual clauses, together with appropriate additional safeguards.

If you accept analytics cookies, data collected by Google Analytics may be processed in the United States. For that transfer we rely on the UK Extension to the EU-US Data Privacy Framework (the UK-US data bridge), and on Google's standard contractual clauses.

Enquiry data is retained for as long as needed to provide the service and then for a limited further period to handle queries and demonstrate compliance. Call recordings are kept for a shorter period. Specific retention periods are available on request.

If you accept analytics cookies, Google Analytics 4 keeps the event data it collects for 14 months and then deletes it. The _ga and _ga_ cookies in your browser last for up to 2 years from your last visit, and we delete them straight away if you withdraw your consent.

Depending on where you live, you may have the right to access the data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent where we rely on it.

If you are in the UK or EEA you may also complain to your supervisory authority. In the UK that is the Information Commissioner's Office.

If you are a California resident you may have additional rights, including the right to know what personal information is collected and to opt out of its sale or sharing. We do not sell personal information.

This website always stores two things on your device, both of them strictly necessary and neither of them shared with anyone: a record of the cookie choice you made, and a display preference. Neither identifies you and neither is used for advertising or analytics.

If you accept analytics cookies, Google Analytics also sets cookies named _ga and _ga_ followed by an identifier. They let us count visits and see which pages are used, and Google processes that data on our behalf. They are not set unless you accept.

Nothing else is stored without your consent. You can change or withdraw your choice at any time using the Cookie settings link in the footer, or through your browser settings.

For any privacy question, or to exercise the rights above, email us (show email address), or write to Wall Media Ltd at Longfrey Cottage, Dorking Road, Chilworth, Surrey, GU4 8RH. We aim to respond within one month.

We may update this policy from time to time. The date at the top of the page shows when it was last revised, and material changes will be highlighted here.